Terms of service
Terms of Service
Welcome to Chisupet. By accessing our website or making a purchase, you agree to the following Terms of Service.
Our goal is to provide a transparent, secure, and refined shopping experience — aligned with the same care, premium textiles, and functional design behind every piece we create for your beloved pets.
1. Use of Our Services
By using our website, you confirm that you are at least the age of majority in your place of residence, or using the site under supervision of a legal guardian.
You agree not to use our products or services for any unlawful purpose or violate any applicable laws.
2. Products Availability
All products are designed with meticulous attention to comfort and style. Due to screen settings, natural fabric characteristics, and photography lighting, slight variations in color or texture may occur.
- Product availability may be limited.
- We may update or discontinue pet apparel, accessories, or essentials at any time.
- Prices are subject to change without notice.
We strive to present all items — from tailored clothing to high-utility gear — as accurately as possible.
3. Orders Payments
Placing an order means you are making an offer to purchase. Orders are confirmed once payment is successfully processed.
- We may cancel or refuse orders if necessary (e.g., suspected fraud).
- You agree to provide accurate billing and shipping information.
- All payments are securely processed via Shopify.
For returns and exchanges, please refer to our Refund Policy.
4. Shipping Delivery
Delivery times are estimates and may vary depending on location, customs, and carrier delays. Once an order is shipped, responsibility transfers to the carrier.
5. Intellectual Property
All content on this site — including apparel designs, brand imagery, text, and the "Chisupet" branding — belongs to Chisupet and is protected by intellectual property laws.
You may not use, reproduce, or distribute any content without written permission.
6. Third-Party Services
Our store is powered by Shopify and may include third-party tools (such as review widgets or tracking apps) or links. We are not responsible for the content or practices of third-party websites.
7. User Feedback
If you submit feedback, product reviews, or suggestions, you grant us the right to use them for improving our products and services, without obligation or compensation.
8. Privacy
Your personal information is handled according to our Privacy Policy.
9. Prohibited Use
You agree not to misuse the website, including:
- Engaging in illegal activities.
- Uploading malicious code or viruses.
- Attempting to interfere with site security.
- Copying or scraping content without permission.
10. Disclaimer Limitation of Liability
Our services and products are provided “as is” and “as available”. To the fullest extent permitted by law, Chisupet is not liable for indirect or incidental damages arising from the use of our services or products.
11. Termination
We reserve the right to suspend or terminate access to our services if these Terms are violated.
12. Changes to Terms
We may update these Terms from time to time. Continued use of the website indicates acceptance of any changes.
13. Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which Chisupet operates (Hong Kong SAR).
14. Contact
If you have any questions about these Terms:
Email: support@chisupet.com
Address: Unit 108, Room 701, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong