Privacy policy

Privacy Policy

At Chisupet, your privacy and trust are as essential to us as the comfort of your beloved pets. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

We respect your privacy as much as we value the bond between you and your pet — your data is handled with the same care and warmth as our products.

Our goal is to provide a secure, transparent, and reliable shopping experience while protecting your personal information responsibly.

1. Information We Collect

We only collect the information necessary to process your order and improve your experience.

  • Contact Information: name, email, phone number, shipping billing address
  • Payment Information: securely processed payment details (we do not store full card numbers)
  • Order Details: items viewed, added to cart, or purchased
  • Account Information: login details and preferences (if you create an account)
  • Device Usage Data: IP address, browser type, and how you interact with our website

2. How We Use Your Information

We use your information only to support your shopping experience:

  • Order Processing: payment, shipping, returns, and confirmations
  • Customer Support: responding to inquiries and requests
  • Personalization: recommending pet apparel and essentials relevant to you
  • Security: fraud prevention and secure transactions
  • Communication: order updates and optional promotional emails

We do not sell your personal information.

3. Shopify Secure Payments

Our store is powered by Shopify, a trusted global e-commerce platform.

  • Payments are processed through secure, encrypted systems
  • Your financial information is handled by certified payment providers
  • We do not store sensitive payment data on our servers

This ensures your transactions are protected at industry standards.

4. Sharing of Information

We only share your data when necessary to operate our business:

  • Service providers (payment processing, shipping, customer support)
  • Shopify platform services
  • Legal compliance, if required by law

We never share your data for unauthorized purposes.

5. Cookies Personalized Experience

We use cookies to:

  • Remember your cart and preferences
  • Improve website performance
  • Show relevant products and offers

You can adjust cookie settings anytime through your browser.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections or deletion
  • Opt out of marketing communications

You can unsubscribe from emails at any time using the link in our emails.

7. Data Security Retention

We take appropriate measures to protect your information.

Your data is retained only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

8. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect their data.

9. International Data Transfers

Your information may be processed outside your country, including through Shopify’s global infrastructure, with appropriate safeguards in place.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions or requests regarding your data:

Email: support@chisupet.com
Address: Unit 108, Room 701, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong