FAQ
Frequently Asked Questions
Find quick answers to shipping, returns, sizing, and order tracking anytime you need assistance.
How long does shipping take?
Orders are typically processed within 2–5 business days. Standard international delivery usually takes 6–14 business days depending on your location.
Once your order ships, you’ll receive a tracking email.
Do you ship internationally?
Yes — Chisupet ships worldwide.
Shipping costs are calculated at checkout based on your destination and order contents.
Once your order has been shipped, you’ll receive a tracking email with shipment updates and tracking information.
How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear.
What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned items must be unused, clean, and in original condition with tags and packaging intact.
To request a return, please contact support@chisupet.com.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@chisupet.com and we’ll assist you as quickly as possible.
How do I choose the right size for my pet?
Each product page includes a sizing guide to help you select the best fit for your pet.
If you need additional help, feel free to contact us before placing your order.
How can I contact Chisupet?
You can reach our support team anytime at:
We aim to respond within 1–2 business days.
* If you are inquiring about an order, please include your Order Number (#CHISUxxxx) for faster service.